Document type: Guide Practice area: Business and Corporate — Regulatory Jurisdiction: United States Last reviewed: 5 September 2026


Most import compliance problems are not caused by people trying to evade duties. They are caused by an engineer changing a material specification, a buyer shipping a mold to a supplier, or a product manager moving assembly to a new plant — and nobody telling the person who files the entries.

An import compliance program is, at bottom, a communication system. It connects the decisions that create customs consequences to the people who declare them, and it documents the reasoning so that a CBP officer reading the file four years later can see that the importer used reasonable care.

This guide describes how to build that system and what to do when it has failed.


PART ONE — THE FOUNDATION

Step 1: Build the product database

Every import compliance program rests on one artifact: a table with a row for every SKU.

Columns:

Field Notes
SKU and description Commercial and technical
HTSUS classification (10 digit)
Classification basis GRI applied, notes, ENs, ruling cited
Ruling number, if any
Date classified; date last reviewed
Country of origin
Origin basis Operations by country, value added, analysis
Preference claim, if any Agreement, rule of origin, certification on file
Marking method
Section 301 exposure List, rate, exclusion status
Section 232 exposure
AD/CVD order applicability Order number, scope analysis
Forced labor exposure Inputs, tiers traced, evidence held
Supplier(s) and factory addresses
Assists provided Description, cost, apportionment basis
Duty rate and average annual duty For prioritization

Populate it by duty spend, not alphabetically. In most companies, twenty percent of the SKUs carry eighty percent of the duty. Start there.

This document is the program. Everything else in this guide either feeds it or uses it.

Step 2: Establish the classification process

Who classifies. A trained person, with access to the technical specification and to counsel or a licensed broker for close questions. Not the shipping department, and not the supplier.

How. Work the General Rules of Interpretation in order. GRI 1 — the terms of the headings and the section and chapter notes — resolves most classifications, and skipping to essential character analysis under GRI 3(b) without exhausting GRI 1 is the most common analytical error.

Document the reasoning. A classification without a written basis is not defensible four years later, when the person who made it has left.

Research. Check the Explanatory Notes, search CBP's rulings database for the article and for similar articles, and check Court of International Trade and Federal Circuit decisions in the relevant heading.

Seek a binding ruling when: the duty consequence exceeds a threshold the company sets; the question is genuinely close; the product is new and will be imported at volume; or a competitor's classification appears to differ. Requests under 19 C.F.R. Part 177 are processed in roughly 30 to 90 days electronically, and having sought a ruling is itself evidence of reasonable care.

Step 3: Build the change trigger

This is the control most programs lack, and it is the one that prevents the most expensive errors.

Any of the following triggers a classification and origin review:

  • A change in materials, fiber content, composition, or formulation.
  • A change in the manufacturing process.
  • A change in the manufacturing location, including a new factory for the same supplier.
  • A change in the supplier.
  • A change to the product's function or configuration.
  • A new HTSUS revision affecting the heading.
  • A new CBP ruling on a similar article.
  • A new or amended AD/CVD order in the product category.

How to implement it. Add a customs review step to the engineering change order process and to the supplier onboarding process. It is a checkbox and a routing rule, and it costs almost nothing once built.

Why it matters. The most common seven-figure customs problem is a classification that was correct when set and became wrong when a specification changed, applied silently across three years of entries.


PART TWO — VALUATION

Step 4: Get transaction value right

Start from the price actually paid or payable, then work the additions and exclusions deliberately.

Additions to confirm on every product:

  • Assists — see Step 5.
  • Selling commissions paid by the buyer. Note that buying commissions are not dutiable; the distinction turns on whom the agent represents and is a frequent audit issue. Document the agency relationship.
  • Royalties or license fees the buyer must pay as a condition of sale. Whether a royalty is a condition of sale is fact-specific and frequently missed where the license agreement is with a party other than the seller.
  • Proceeds of subsequent resale accruing to the seller.
  • Packing costs incurred by the buyer.

Exclusions to identify separately on the invoice:

  • International freight and insurance.
  • Post-importation construction, erection, assembly, and maintenance.
  • Duties and taxes.

Practical instruction: ask suppliers to itemize. A single lump-sum invoice price makes every exclusion an argument.

Step 5: Build the assist identification process

Assists are the most commonly missed dutiable addition, and they are created by people who have never heard the word.

What is an assist. Materials, components, parts, tools, dies, molds, and similar items; and engineering, development, artwork, design work, and plans undertaken outside the United States — supplied by the buyer free of charge or at reduced cost for use in producing the imported merchandise.

Note the asymmetry: physical items are assists wherever they were made; design and engineering services are assists only if performed outside the United States.

The process:

  • Add a question to the purchase requisition and to the supplier onboarding form: are we providing anything to this supplier free of charge or below cost — tooling, molds, dies, components, materials, drawings, designs, software, or engineering support?
  • Route every affirmative answer to the import team.
  • Value the assist at acquisition cost or production cost, plus transportation to the place of production.
  • Apportion it across the production run on a documented basis — over the first shipment, over the expected total production, or over a defined period. Choose a method, document it, and apply it consistently.
  • Record it in the product database.

Who to train. Procurement, engineering, product development, and quality. These are the functions that ship things to suppliers.

Step 6: Evaluate first sale

In a multi-tiered transaction, the first sale price may be used if the importer can establish:

  • The goods were clearly destined for the United States at the time of the first sale.
  • The first sale was a bona fide sale at arm's length.
  • The price is free of non-market influences.

What it requires operationally: documentation of the entire chain — the manufacturer's invoice to the middleman, the purchase order, the payment records, evidence of destination (U.S.-specific markings, labels, packaging, or specifications), and the middleman's own records.

When it is worth pursuing. When rates are high, the value gap between the first and second sale is meaningful, and the middleman will cooperate. It is a frequent audit target, so the documentation must be complete before it is claimed, not assembled afterward.

Step 7: Handle related-party pricing

Transaction value between related parties is acceptable only if the relationship did not influence the price.

Two acceptable demonstrations:

  • Circumstances of sale — the price was settled in a manner consistent with the normal pricing practices of the industry, or with the way the seller settles prices with unrelated buyers, or the price is adequate to recover all costs plus a profit equivalent to the firm's overall profit over a representative period.
  • Test values — the price closely approximates the transaction value of identical or similar merchandise in sales to unrelated buyers, or a deductive or computed value.

Practical points:

  • A transfer pricing study prepared for income tax is useful evidence and is not automatically sufficient for customs.
  • Retroactive transfer pricing adjustments raise a customs question. A year-end adjustment that increases the price paid may create an obligation to report and pay additional duty; one that decreases it may support a refund claim, but only if the arrangement was in place and documented before importation. Address this with tax and customs counsel together.
  • Document the analysis annually.


PART THREE — ORIGIN AND THE TARIFF PROGRAMS

Step 8: Determine and document origin

For non-preferential origin, apply the substantial transformation test: is the article a new and different article of commerce, with a name, character, or use distinct from the materials from which it was made, as a result of the operations in the last country?

Document, per product:

  • Every material input, its country of origin, and its cost.
  • Every operation, where it occurs, and what it does to the article.
  • The value added in each country.
  • The skill, equipment, and complexity involved.
  • The analysis: does the last country's operation change the name, character, or use?
  • CBP rulings on similar articles and operations.

For preferential origin, apply the agreement's product-specific rule: a tariff shift rule, a regional value content requirement, or both. 19 C.F.R. Part 181 implements the USMCA rules. Maintain the certification of origin and the supporting records for the required period.

Remember the two answers can differ. A product may be USMCA originating and still be a product of China for Section 301 and marking purposes. Track both in the product database.

Marking. Confirm the method, the location, and the permanence for each product, and confirm that any container marking requirements are met.

Seek a ruling where the origin determination drives a large tariff consequence and the analysis is close. This is the highest-value ruling category, because the exposure is measured across every entry.

Step 9: Map the tariff programs

For every product, determine and record:

  • Section 301 applicability by subheading and origin, the additional rate, and the status of any exclusion.
  • Section 232 applicability, including derivative product lists, which reach well beyond raw metal.
  • AD/CVD orders in the product category, with a scope analysis. Where scope is uncertain, consider requesting a scope ruling from Commerce.
  • Quotas and tariff-rate quotas.
  • Other agency requirements — FDA, USDA, EPA, CPSC, FCC, DOT — which are import requirements even though they are not customs duties.

AD/CVD deserves specific attention because the exposure is different in kind:

  • Duties are deposited at entry and finally assessed later, after an administrative review that can occur years afterward. The final rate can far exceed the deposit rate, and the difference is owed with interest.
  • Suspension of liquidation means entries stay open, sometimes for years.
  • Circumvention inquiries can extend an order to goods assembled in a third country from subject-country inputs.
  • Evasion allegations under the Enforce and Protect Act can produce interim measures — suspended liquidation and cash deposit requirements — on the basis of an allegation before any final determination.
  • Continuous bond amounts can increase substantially.

Treat AD/CVD as a sourcing question. By the time it is a customs question, the exposure is already built.

Step 10: Trace the supply chain for forced labor

19 U.S.C. § 1307 prohibits importation of goods produced in whole or in part by forced labor, and the UFLPA rebuttable presumption requires clear and convincing evidence to overcome.

Build the tracing before you need it:

  • Map every tier for exposed inputs, to the raw material. For cotton this means to the gin and the farm; for polysilicon, to the metallurgical-grade silicon producer.
  • Collect transactional documentation at each tier: purchase orders, invoices, packing lists, bills of lading, production records, and payment records.
  • Obtain factory-level information: addresses, ownership, workforce composition, recruitment practices, and wage and hour records.
  • Screen every entity against the UFLPA Entity List and related designations, at every tier, on a recurring basis.
  • Contract for it. Supplier agreements should require full traceability disclosure, audit rights, cooperation with any CBP inquiry, prohibition on unauthorized subcontracting, and indemnity for detention costs.
  • Audit. Announced audits find what suppliers prepare; unannounced ones find more.
  • Consider technical evidence where the sector requires it — isotopic or DNA testing for cotton, for example.

If a shipment is detained, the choices are to export, to abandon, or to attempt to rebut. Rebuttal requires the full evidentiary package on a short timeline, which is why the work belongs upstream.

Contract remedies matter. A supplier whose input triggers a detention should bear the cost, and only a contract signed in advance produces that result.

Step 11: Records and broker management

Records. 19 U.S.C. § 1508 requires the importer to keep records pertaining to importations for five years from entry. 19 C.F.R. Part 163 governs, including the list of essential records and the conditions for electronic storage.

  • Keep the importer's own copies. "Our broker has it" is not compliance.
  • Include the analytical records: classification and origin memoranda, rulings relied upon, valuation analyses, assist calculations, and preference support.
  • Make the system searchable by entry number, SKU, supplier, and date.
  • Consider certification under the Recordkeeping Compliance Program, which can mitigate recordkeeping penalties.

Brokers.

  • A written agreement covering scope, standards, error correction, and record delivery.
  • Powers of attorney current.
  • Written standing instructions per product, drawn from the product database.
  • A process for reviewing what the broker filed against what you instructed, on a sample basis, every month.
  • A defined escalation path for questions the broker cannot resolve.

The broker is an agent. The liability under 19 U.S.C. § 1484 is the importer's, and a broker's error is the importer's error.


PART FOUR — WHEN CBP ARRIVES

Step 12: Responding to a CBP Form 28, 29, or an audit notice

A CF 28 (Request for Information) asks for documentation on specific entries. It is routine and it is also how many enforcement matters begin.

  • Respond by the deadline; request an extension in writing if needed.
  • Read the question carefully — CF 28s are often specific about the issue CBP is examining, and the question tells you what to review internally.
  • Before responding, review the entries yourself. If the response will reveal an error, understand the scope of the error first, under privilege, and evaluate a prior disclosure.
  • Provide what is requested, accurately and completely.

A CF 29 (Notice of Action) proposes or takes an action — a rate advance, a classification change, a valuation adjustment. A proposed action gives a period to respond; a taken action can be protested after liquidation.

A Focused Assessment or audit notice initiates a formal review of the import program.

  • Engage counsel immediately.
  • Understand the scope and the period.
  • Do the internal review first and quantify any exposure before producing documents.
  • Present the compliance program: written procedures, the product database, training records, internal audit results. An importer that can show a functioning program is treated differently from one that cannot.
  • Correct errors found, and evaluate prior disclosure for anything material.

The critical timing point: prior disclosure is available only before commencement of a formal investigation of which the party had knowledge, or without such knowledge. A CF 28 does not necessarily commence an investigation, but the window can close. Move quickly when you find something.

Step 13: Quantify and file a prior disclosure

Step by step:

  1. Scope it under privilege. Which products, which entries, which period, what error, what duty consequence. Do this before anything is filed.
  2. Decide the scope of the disclosure. Under-scoping is the common error — a disclosure covering one product line will not protect entries of another product with the same error.
  3. File a shell disclosure to establish the date if quantification is not complete. It should identify the class of merchandise, the nature of the error, and the entries or period involved, with a commitment to supply details within thirty days.
  4. Complete the quantification. Entry-by-entry calculation of the loss of duties.
  5. Supply the full disclosure: the circumstances of the violation, how and why it occurred, the entries affected, the corrected declarations, and the calculation.
  6. Tender the actual loss of duties with the disclosure or within thirty days of CBP's demand.
  7. Fix the underlying cause and describe the remediation. CBP notices whether a disclosure comes with a corrected process.

The arithmetic. At negligence, exposure is up to two times the lost duties; on a valid prior disclosure, it is interest. At gross negligence, up to four times; on disclosure, still interest. At fraud, the domestic value of the merchandise; on disclosure, one times the lost duties. The decision is rarely close.

Step 14: Protests and refunds

  • Calendar liquidation dates. They are published, and the protest period is 180 days after liquidation under 19 U.S.C. § 1514, with no extension.
  • Protest classification, valuation, rate, marking duties, exclusion, and other protestable decisions.
  • Request further review to send the legal question to a higher CBP authority.
  • Request accelerated disposition if CBP does not act; the protest is deemed denied after thirty days, which permits a suit in the Court of International Trade under 19 U.S.C. § 1515.
  • Post summary correction before liquidation for errors found early.
  • Reliquidation under 19 U.S.C. § 1520 for certain clerical errors, mistakes of fact, and inadvertences.
  • Drawback under 19 U.S.C. § 1313 for duties on merchandise exported or destroyed — manufacturing, unused merchandise, and rejected merchandise drawback. Most eligible importers never claim it.

PART FIVE — A WORKED PROGRAM BUILD

Ferndale Instruments imports laboratory analyzers and consumables from four countries. Annual import value $180 million; annual duty spend $14 million, of which roughly $9 million is Section 301. The company has a customs broker, no written procedures, and one logistics analyst who "handles customs."

The general counsel, Ifeoma Castellanos-Byrne, is asked to assess exposure after a competitor receives a penalty notice.

Month 1 — the assessment.

She engages customs counsel and a licensed broker consultant to review the top 60 SKUs by duty spend, covering 84 percent of the duty.

Findings:

  1. Eleven SKUs are misclassified. Nine are classified at a higher rate than correct — Ferndale has overpaid roughly $1.9 million over four years. Two are classified at a lower rate, understating duty by roughly $340,000.
  2. Assists are undeclared. Ferndale ships calibration fixtures and injection molds to two suppliers, and provides U.S.-developed firmware (not an assist) and Germany-developed optical designs (an assist). Undeclared assist value: approximately $610,000 in dutiable value, roughly $210,000 in duty.
  3. One product's origin is undocumented. Assembled in Malaysia from Chinese subassemblies; no analysis exists. Section 301 exposure if it is a product of China: approximately $2.8 million over the period.
  4. No records are held by Ferndale. Everything is with the broker, and the broker's retention policy is three years.
  5. One consumable contains a polymer whose feedstock cannot be traced past tier three. UFLPA exposure.

Month 2 — triage and decisions.

On the overpayments. Nine SKUs are reclassified prospectively immediately. For entries not yet liquidated, post summary corrections are filed. For liquidated entries within the protest window, protests are filed. Recovery: approximately $740,000; the rest is time-barred, which is itself an argument for building the program earlier.

On the underpayments. A prior disclosure is filed covering the two misclassified SKUs and the undeclared assists. A shell disclosure is filed on day 12; the full disclosure follows on day 40 with an entry-by-entry calculation. Tendered: $550,000 plus interest of approximately $71,000. Exposure avoided: up to $1.1 million at negligence.

On the origin question. Ifeoma does not file a disclosure, because Ferndale's position is defensible and no error has been established. Instead she commissions a full origin analysis — operations, value added, complexity — and submits a binding ruling request. CBP rules four months later that the Malaysian operations substantially transform the Chinese subassemblies. A $2.8 million contingent exposure becomes a documented position, and the next four years are defensible.

On records. Ferndale builds its own repository and obtains five years of records from the broker before the broker's retention period expires on the oldest.

On the forced labor exposure. Ferndale requires tier-by-tier traceability from the supplier. Tier four cannot be documented. Ferndale qualifies a second source over nine months at a 6 percent cost increase on that input, and adds contractual traceability and indemnity provisions to all supply agreements.

Months 3 through 9 — the program build.

  • Product database populated for all SKUs, prioritized by duty spend.
  • Written procedures for classification, valuation, origin, marking, recordkeeping, and preference claims.
  • The change trigger added to the engineering change order workflow and the supplier onboarding process.
  • The assist question added to the purchase requisition form.
  • Training delivered to procurement, engineering, logistics, and finance.
  • Broker agreement rewritten; standing instructions issued per product; a monthly sample review process established.
  • Quarterly internal entry audits begun.
  • A named owner appointed — the logistics analyst, promoted, trained, and given a reporting line to Legal.

Year 1 economics:

Item Amount
Duties recovered (overpayments) +$740,000
Duties tendered (prior disclosure) −$550,000
Interest −$71,000
Legal and consulting −$390,000
Program build (systems, training) −$180,000
Second-source cost increase, annualized −$95,000
Net year one −$546,000
Penalty exposure avoided $1.1M–$2.2M
Contingent origin exposure documented $2.8M
Ongoing annual overpayment corrected +$310,000/yr

Ifeoma's summary to the board: "We spent about half a million dollars to recover three quarters of a million, avoid between one and two million in penalties, document a two-point-eight-million-dollar exposure, and reduce our annual duty by three hundred thousand. The part that matters most is the last one, because it repeats."


PART SIX — CALENDAR, BUDGET, AND STAFFING

The recurring calendar

Monthly:

  • Broker filing review, sample basis.
  • Entry summary review for anomalies.
  • Liquidation date tracking; protest deadlines calendared.

Quarterly:

  • Internal entry audit against the product database.
  • Duty spend analysis by classification and origin.
  • Review of new CBP rulings in the company's headings.
  • Entity list screening for the supply chain.

Annually:

  • Full product database review.
  • Written procedures review.
  • HTSUS revision impact assessment.
  • Related-party valuation analysis.
  • Training for procurement, engineering, logistics, and finance.
  • Broker performance review.
  • Records retention audit.
  • Program self-assessment against the reasonable care questions.

Event-driven:

  • Change trigger reviews.
  • New product classification and origin determination.
  • New supplier or factory onboarding.
  • New or amended AD/CVD order in the category.
  • New Section 301 or 232 action or exclusion process.
  • CF 28, CF 29, or audit notice.

Budget

Item Range
Initial program assessment (top SKUs) $75K–$300K
Product database build $50K–$250K
Written procedures and training $40K–$120K
Binding ruling request $15K–$60K each
Prior disclosure (investigation, filing, calculation) $100K–$600K
Focused assessment response $250K–$1.5M
Ongoing customs counsel $75K–$400K annually
Supply chain tracing program $100K–$500K to build
Trade compliance software $40K–$200K annually
Internal staffing (1–3 FTE) Varies

The line with the best return is the initial assessment of the top SKUs by duty spend, because it usually finds overpayments as well as underpayments — and in many programs the overpayments are larger.

Staffing

A named trade compliance owner, with training, authority, and a reporting line that includes Legal. In a company with $180 million of imports this is a full role.

Customs counsel, engaged for rulings, disclosures, audits, and close questions.

A licensed customs broker consultant for classification work at volume.

Trained liaisons in procurement, engineering, and logistics who know what triggers a review.

A finance partner who can quantify duty spend by product and by program, which is what makes prioritization possible.


PART SEVEN — MISTAKES THAT RECUR

No change trigger. A specification changes and the classification silently becomes wrong across years of entries.

Classification set once and never reviewed. The HTSUS changes, rulings issue, products evolve.

"Our broker handles it." The broker is an agent; the liability is the importer's.

Assists undeclared because procurement does not know what an assist is.

Records held only by the broker, with a shorter retention period than the law requires.

Origin undocumented on the products where it matters most.

AD/CVD scope never analyzed, until an evasion allegation arrives.

Forced labor tracing started at detention rather than at sourcing.

Overpayments never found. Most programs look for underpayments and never audit for the opposite error, which is frequently larger.

Protest deadlines missed because liquidation dates were not calendared.

Drawback never claimed on exported merchandise.

Prior disclosure delayed while the company decides, and the window closes.

Under-scoped disclosure covering one product line when the same error affects three.

A supplier's "tariff solution" accepted without understanding it. The liability is the importer's regardless of what the supplier promised.


PART EIGHT — LAWFUL DUTY MITIGATION

Every dollar of duty is a cost, and reducing it lawfully is legitimate work. The line between mitigation and evasion is worth stating precisely, because suppliers and intermediaries frequently propose arrangements that cross it.

Step 15: Work the legitimate options in order

One — verify the classification. Start here. A meaningful share of importers pay a rate their goods do not carry. The Ferndale example above found nine SKUs overpaying and two underpaying, which is a typical distribution.

Two — unbundle non-dutiable elements. Ask suppliers to itemize international freight, insurance, post-importation assembly and installation, and buying commissions. A lump-sum invoice makes every exclusion an argument you may lose.

Three — evaluate first sale. Where the transaction is multi-tiered, the rates are high, and the middleman will cooperate, first sale can reduce dutiable value substantially. Build the documentation before claiming it.

Four — claim available preferences. USMCA and other agreements, where the product-specific rules of origin are met. This requires the bill of materials, the origin of each input, and the tariff shift or regional value content analysis — work most importers have not done for products they assume do not qualify.

Five — claim drawback. Under 19 U.S.C. § 1313, duties on merchandise exported or destroyed are recoverable. Manufacturing drawback, unused merchandise drawback, and rejected merchandise drawback each have their own requirements. It is administratively demanding, and for an importer that exports meaningfully it is often the single largest recovery available.

Six — use zones and deferral. Foreign trade zones, bonded warehouses, and temporary importation under bond defer duty and in some configurations reduce or eliminate it.

Seven — pursue exclusions. Where a program's exclusion process is open, a well-supported request is worth filing, and exclusions are often product-specific rather than company-specific.

Eight — restructure the supply chain genuinely. Moving production to a different country reduces exposure if the operations performed there actually substantially transform the inputs. This is a real option and it requires real operations.

Nine — tariff engineering. Designing a product so that, as imported, it falls in a different subheading is lawful and long recognized. The article as imported must genuinely be what the classification describes; post-importation modification back to the original design is a different matter, and a risky one.

Step 16: Recognize what is not mitigation

Transshipment. Routing goods through a third country with no meaningful processing and declaring that country as the origin is fraud, and it is a priority enforcement area with criminal exposure.

Minimal processing described as substantial transformation. Repackaging, labeling, sorting, testing, and simple assembly do not transform. Characterizing them as such is a material false statement under 19 U.S.C. § 1592.

Undervaluation, including double invoicing, unreported side payments, and mischaracterizing dutiable payments as non-dutiable services.

Misdescription to obtain a lower rate or to fall outside an AD/CVD order's scope.

Splitting shipments to stay below a threshold.

The diligence question. When a supplier or an intermediary offers to "handle the tariff issue," ask: where are the goods actually produced? What operations occur in each country? What will the invoices say, and will they be accurate? If the arrangement cannot be explained in terms that satisfy the origin and valuation rules, it does not satisfy them — and the liability is the importer's, not the supplier's, regardless of any contractual promise.


PART NINE — FREQUENTLY ASKED QUESTIONS

Where do we start if we have no program at all? Rank your SKUs by annual duty spend, take the top twenty percent, and review their classification, valuation, and origin. That review will find both overpayments and underpayments, and it will tell you where the risk is.

Is a binding ruling worth the cost? Where the duty consequence is large and the question is close, yes — it is the cheapest certainty available, it binds CBP, and having sought it is evidence of reasonable care. Budget $15,000 to $60,000 and 30 to 90 days.

We found an error. How fast do we have to move? Fast. Prior disclosure is available only before commencement of a formal investigation of which you had knowledge. File a shell disclosure to establish the date and supply details within thirty days.

Should we disclose an error that resulted in an overpayment? That is not a violation and does not require disclosure. Pursue it through post summary correction, protest, or reliquidation, depending on the timing.

Does a CF 28 mean we are under investigation? Not necessarily; CF 28s are routine. But the question tells you what CBP is looking at, and you should review those entries internally — under privilege — before responding.

Our supplier says the goods are "made in Vietnam." Is that enough? No. A supplier's statement is not an origin determination. You need the operations performed in each country, the inputs and their origins, and the substantial transformation analysis. Document it.

Can we rely on a competitor's classification? No. Rulings are binding only as to the person who requested them and the merchandise described. Another company's practice is not a defense.

How do we handle a retroactive transfer pricing adjustment? Carefully, with tax and customs counsel together. An upward adjustment may create a duty obligation; a downward one may support a refund, but generally only if the arrangement was documented before importation.

What is the single most valuable control? The change trigger — a rule that any change in materials, process, factory, or supplier routes to the trade compliance owner for a classification and origin review. It is a checkbox in an existing workflow, and it prevents the most expensive category of error.


PART TEN — WHERE TO GET HELP

Customs counsel, for rulings, disclosures, audits, and close questions. Trade practice is specialized, and a lawyer who files rulings regularly knows what CBP will ask before it asks.

A licensed customs broker consultant — distinct from your filing broker — for classification work at volume. A second set of eyes on the top SKUs frequently pays for itself in the first month.

A trade compliance software provider, once the product count exceeds what a spreadsheet supports. The value is in the change tracking and the audit trail, not in the classification itself.

A supply chain mapping or traceability provider for forced labor exposure in the sectors where it matters. Tracing to tier four is not something a procurement team does in its spare time.

An economist or industry consultant where an AD/CVD scope question is close, or where a first sale analysis needs support.

Your own procurement and engineering teams. They create the customs consequences, and the program works only if they know to call. Spend time with them when nothing is happening, because the relationship determines whether the change trigger actually fires.

And CBP itself. The rulings database is public and searchable, informed compliance publications are free, and the Center of Excellence and Expertise assigned to your industry can be a useful contact on procedural questions. Importers under-use all three.

Related documents


This guide is general information, not legal advice, and does not create an attorney-client relationship.