For doctrine, see Veterans Benefits. For the workflow, see Filing and Appealing a VA Disability Claim.

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Phase 1—Preserve the date

  • Intent to file submitted (online, by phone, or on the form)—before gathering anything.
  • If within one year of separation: claim filed, so the effective date reaches the day after separation.
  • Intent-to-file expiration diaried (one year).

Phase 2—Records

  • Service treatment records requested.
  • Personnel file requested—establishes duty assignments, locations, and dates (proves exposure for presumptives).
  • Claims file (C-file) requested if you have filed before—this is what adjudicators read.
  • Private treatment records obtained directly (faster than waiting for VA).
  • Social Security disability records obtained, if applicable.
  • Unit records, after-action reports, morning reports requested where a stressor must be corroborated.

Phase 3—The condition inventory

  • Every condition listed, whether or not you think it is service related.
  • 0% grants understood as valuable—service connection is the foundation for later increases and secondary claims.
  • Secondary conditions added (the most underclaimed part of the system):
    • Depression/anxiety secondary to chronic pain
    • Sleep apnea aggravated by PTSD or by weight gain from a service-connected condition
    • Hypertension secondary to diabetes or PTSD
    • Knee/hip/back secondary to an altered gait
    • GI conditions and erectile dysfunction secondary to psychiatric medication
    • Radiculopathy secondary to a spine condition
  • Presumptive lists checked, including the PACT Act expansion (burn pits, toxic exposure, expanded locations and periods).
  • Previously denied claims now presumptive → REFILE.
  • Aggravation theory considered for pre-existing conditions (presumption of soundness; rebuttal requires clear and unmistakable evidence).
  • § 1151 considered for disability caused by VA care.
  • TDIU considered if employment is affected (Phase 8).

Phase 4—The nexus opinion (decides non-presumptive claims)

  • Provider states they reviewed the service treatment records and claims file, and identifies what was reviewed.
  • Diagnosis stated.
  • The words: "at least as likely as not" (≥50% probability). (Rejected: "could be," "may be," "possibly.")
  • A rationale—mechanism, chronology, literature, absence of intervening cause.
  • Explicitly addresses and rebuts any negative VA examiner opinion.
  • Provider has relevant expertise and has treated or examined the veteran.
  • Provider given the tools: flagged service records, a timeline, and the VA examiner's report.

Phase 5—Lay statements

  • Spouse/partner—what changed after service: sleep, temper, avoidance, limitation, what stopped.
  • Someone who served with you—the event or the symptoms at the time (often the only evidence of an unreported event).
  • Employer or coworker—accommodations, absences, declining performance (essential for TDIU).
  • Your own statement—continuity of symptoms from service to now.
  • Each: first person · specific · dated · signed · in the writer's own words.
  • Personal assault / MST claims: markers assembled—transfer request · performance or attendance decline · disciplinary or behavior change · substance use beginning then · pregnancy or STI treatment · statements to counselor, chaplain, family, friend · unexplained economic or social change.

Phase 6—Filing

  • Filed online where possible (receipt and tracking).
  • Fully developed claim option used if the evidence is complete.
  • Every condition listed separately, with how each affects you.
  • Theory identified for each: direct · presumptive · secondary · aggravation · § 1151.
  • All evidence attached with a cover statement.
  • Copy of everything kept, with dates.

Phase 7—The C&P examination

Before

  • Rating criteria for the condition read—know what is being measured.
  • One-page summary prepared: diagnoses · providers · medications · symptom log.
  • Private records the examiner may lack brought along.

At the examination

  • Attend. (A missed exam is a denial. If unable, call immediately and reschedule in writing.)
  • Worst days AND average days described—not best days. (The most common and costliest mistake.)
  • Functional and specific: "I can stand ten minutes"· "I stopped mowing in 2022" · "I miss two or three days a month" · "I sleep four hours."
  • Nothing exaggerated—consistency is assessed.
  • Someone brought who can describe a bad week, where helpful.

After

  • Examination report requested and read.
  • Adequacy checked: claims file reviewed? · all conditions and theories addressed (including secondary and aggravation)? · correct standard with a rationale?
  • If inadequate → written objection identifying the specific defect, and a request for a new examination. (Duty to assist requires an adequate exam; inadequacy is an appeal ground.)

Phase 8—TDIU

  • Schedular threshold checked: one disability ≥60%, or combined ≥70% with one ≥40%. (Otherwise: extraschedular referral.)
  • Understood: working does not defeat the claim. Marginal employment—below the poverty threshold, or a protected environment (family business, substantially accommodated position)—does not.
  • Evidence assembled about work, not medicine:
    • Employment history showing declining hours, lost jobs, gaps
    • Employer statement: accommodations provided, absences tolerated, productivity
    • Vocational expert opinion tying service-connected limitations to inability to sustain employment
    • SSA disability records
  • The TDIU form filed—not left to inference.

Phase 9—Reading the decision

  • "Evidence" list checked—is everything you submitted there? (Omission = duty-to-assist ground.)
  • "Reasons for Decision" read to identify WHICH ELEMENT FAILED:
Says Failed Lane
No current disability Diagnosis Get diagnosed → supplemental
No in-service event Records Buddy statements, personnel records, markers → supplemental
Does not establish a link Nexus (most common) Nexus opinion in the right words → supplemental
Examiner opined less likely than not Negative opinion controls Private opinion rebutting it → supplemental
Not compensable under the criteria Severity Evidence already there → HLR; new evidence → supplemental
No explanation of why one opinion won Reasons and bases HLR or the Board
  • Rating arithmetic verified—combined ratings are not additive (remaining-efficiency table, then round to the nearest 10).
  • Effective date verified: intent to file? within a year of separation? increase ascertainable up to a year before filing?
  • Staged ratings considered where severity varied over the period.
  • Separate ratings considered where conditions produce distinct symptoms.

Phase 10—Choosing a lane (one year from the decision)

  • Supplemental claim—the only lane that accepts new evidence; duty to assist reattaches. Use for evidentiary denials.
  • Higher-level review—same record, de novo, no new evidence; request the informal conference and cite pages meeting each criterion. Use for misapplied criteria.
  • Board (notice of disagreement)—direct review (fastest) · evidence submission (90 days) · hearing (slowest by far; use only where credibility matters).
  • Lanes may be used in sequence, with the effective date preserved if each step is filed within one year.
  • 120 days from a Board decision to the Court of Appeals for Veterans Claims—hard deadline.
  • EAJA fees available at the Court (fees against the government)—representation costs nothing out of pocket.
  • Clear and unmistakable error considered for final decisions (high standard; revises the effective date).

Phase 11—Benefits that must be separately claimed

  • Dependency claim filed the day a rating reaches 30%—spouse, children, dependent parents. Not automatic.
  • Special monthly compensation screened: loss of use · aid and attendance · housebound · specified combinations.
  • Automobile and adaptive equipment grant · specially adapted housing · clothing allowance.
  • Concurrent receipt for retirees: CRDP (20 years + ≥50%) vs. CRSC (combat-related)—cannot receive both; annual election; compare the numbers.
  • Veteran Readiness and Employment applied for.
  • VA health care enrollment (eligibility expanded under the PACT Act).
  • Caregiver program (PCAFC) screened, and respite asked about specifically.
  • State benefits—property tax exemption · tuition waivers · license fees · state veterans homes. Ask a county or state veterans service officer; VA does not administer these.
  • Survivors: DIC, burial benefits, plot allowance, headstone, and accrued benefits for a claim pending at death.

Phase 12—Discharge and representation

  • Other-than-honorable discharge? Character of discharge determination requested, and a discharge upgrade application considered through the service branch review board—particularly where the discharge is attributable to PTSD, TBI, or MST.
  • Representation: VSO representative (free) for the initial claim · county or state veterans service officer for state benefits · accredited attorney/agent for appeals (may not charge for an initial claim; typically 20% of past-due amounts, paid by VA).
  • Accreditation verified on VA's searchable list.
  • Avoided: anyone guaranteeing a rating · charging upfront for an initial claim · seeking a share of monthly benefits.
  • Veterans Crisis Line noted: 988, press 1 (or text 838255)—24 hours, no enrollment required.

Related documents

This checklist is educational and not legal advice. VA regulations, presumptive lists, and rating criteria change. Consult an accredited representative—VSO services are free—about a specific claim.