Business Process Outsourcing Agreement — Review and Redline (Customer Side)
A redline of the counterparty's Business Process Outsourcing Agreement prepared for the customer, covering the document that moves an entire function to a provider with service levels, governance, data protection, and exit assistance.
You get a redline, an issues memo ranked by what it costs you, and alternative language for each problem. You receive a marked-up document plus a ranked issues memo that separates what must change from what is worth trading.
Frequently asked questions
The fee covers a full read of the counterparty's document against your position, a tracked-changes redline you can send back, and a ranked issues memo separating deal-breakers from trade material. It is fixed at this scope: one provider. 1 round of revisions are included. If your matter falls outside that scope we tell you before starting and quote the difference — we do not bill past a flat fee without agreeing it first.
1 to 2 weeks from a complete set of instructions, plus time for the 1 round of revisions included in the fee. If you are working to a court deadline or a closing date, tell us when you order and we will confirm in writing whether we can meet it before you commit.
$3,250 is $325/hour × 10 hours — the time this deliverable takes in an ordinary services matter, at the firm's standard rate. Because it is a flat fee, the risk of the work running long sits with the firm: you pay $3,250 whether it takes us the estimate or twice it.
Third-party costs are never inside a flat fee and are passed through at cost, never marked up: court and agency filing fees, court reporter and transcript charges, expert witness fees, search vendor and e-discovery hosting charges, process server fees, and travel.
The business terms you have agreed so far, the counterparty and which side of the deal you are on, any existing draft, term sheet, or prior agreement, and your risk tolerance on the provisions that matter most to you. Send what you have — if something is missing we will tell you what else we need before the turnaround clock starts.
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Business Process Outsourcing Agreement — Review and Redline (Vendor Side)
A vendor-side markup of a Business Process Outsourcing Agreement you have been handed, the agreement that moves an entire function to a provider with service levels, governance, data protection, and exit assistance.
Service Level Agreement and Credit Schedule (Long Form)
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Service Level Agreement and Credit Schedule — Long Form (Customer Side)
A long-form, customer-favorable Service Level Agreement and Credit Schedule that defines what performance you are entitled to and what you actually get when the provider misses it.
Service Level Agreement and Credit Schedule — Long Form (Vendor Side)
A detailed Service Level Agreement and Credit Schedule written for the vendor, the document that defines what performance you are entitled to and what you actually get when the provider misses it.