How to use this checklist

Run this review once a year, whenever you launch a material feature or pricing change, and immediately after any demand letter. Phases 0 through 7 are for service operators: ISPs, hosts, platforms, marketplaces, app stores, payment companies, and AI tool providers. Phase 8 is for rightsholders. Phase 9 applies to both once a dispute is live. Rightsholders should also read the operator phases, since they show what a target's counsel will be checking.

The order is deliberate. Since Cox Communications, Inc. v. Sony Music Entertainment, 607 U.S. 583 (2026), knowledge and continued service do not establish contributory liability, so the review begins with what the company itself does, moves to what it says and builds, and only then turns to the safe harbor.

The doctrine is explained in Contributory and Vicarious Copyright Liability After Cox v. Sony: Who Pays When Someone Else Infringes, the sequence and worked examples are in Assessing and Reducing Secondary Copyright Liability: A Practical Guide, and the fillable forms are in Secondary Liability Toolkit: Repeat Infringer Policies, Notice Workflows, and Inducement Audits.

Law is stated as of 3 November 2026. Post-Cox authority is mostly from district courts, and several points below are unsettled.

Phase 0: Set up the review

  • Decide whether this review is privileged. Have counsel direct it and state its legal purpose, and limit distribution. Facts and ordinary business records stay discoverable. Consider Fed. R. Evid. 502 before sharing results with insurers, investors, or auditors. Note: A review run by the marketing team and shared widely is unlikely to be protected. Decide this before the first interview, not after the first bad finding.
  • Check whether a preservation duty already exists. A specific demand or threatened suit usually triggers one; failure to preserve electronically stored information is governed by Fed. R. Civ. P. 37(e). Note: Fixing a page going forward is usually fine. Purging old versions, tickets, or chat history is the problem. Suspend auto-delete for relevant custodians first.
  • Identify the business owners. Name one person each for product, marketing, sales, support, trust and safety, finance, and engineering. Those are your likely Fed. R. Civ. P. 30(b)(6) witnesses later.
  • Collect prior disputes. Demand letters, notices by top senders, subpoenas, injunctions served, insurer correspondence, and license negotiations with rightsholders.

Red flag: Someone proposes "cleaning up Slack" as the first step. Stop them, and bring in counsel.

Phase 1: Map functions

  • List each product by function. Conduit, caching, storage, linking, sale or license as principal, payment, software distribution, hosted model. Each 17 U.S.C. § 512 harbor is assessed separately under § 512(n).
  • Answer four system questions for each product. Where does the material reside? Who initiates each copy? Who selects what appears? How does money flow when an infringing item is used or sold?
  • Flag anything your company handles beyond automated processing. Human review, curation, editing, printing, shipping, featuring in emails. Note: These are the facts that made McGucken v. Shutterstock, Inc., No. 23-7652 (2d Cir. Feb. 10, 2026), a jury question on two § 512(c) requirements.
  • Confirm where your customers and users sit. Note non-US exposure. Cox does not govern the EU; see Complying With the DSA and DMA: A Practical Guide.

Phase 2: Direct infringement

Red flag: Staff hand-pick user content for a homepage, newsletter, or ad. That activity may be direct infringement, and it falls outside "storage at the direction of a user."

Phase 3: Inducement

Standard: a provider "induces infringement if it actively encourages infringement through specific acts." Cox; Metro-Goldwyn-Mayer Studios Inc. v. Grokster, Ltd., 545 U.S. 913 (2005); Columbia Pictures Industries, Inc. v. Fung, 710 F.3d 1020 (9th Cir. 2013).

  • Review all external marketing for infringing use cases. Website, ads, keyword purchases, comparison pages, app store text, demo reels, screenshots. Note: Advertising is one example of an inducing act, not a requirement, according to Nazemian v. NVIDIA Corp., No. 24-cv-01454-JST, ECF No. 303 (N.D. Cal. May 5, 2026).
  • Review tutorials, docs, and sample code. Instructions that show how to obtain or reproduce protected works are the classic Grokster evidence. Check sample prompts and example datasets.
  • Review affiliate, reseller, and influencer content. Determine what you paid for or approved. Weibley relied on the operator's own advertising and posted reviews: Amazon Content Services LLC v. Weibley (M.D. Pa. June 10, 2026).
  • Sample support tickets and community forums. Search titles, artists, "free," "torrent," "rip," "bypass," "takedown," "strike." Note: Grokster counted responses to users asking for help locating and playing copyrighted material.
  • Review sales scripts and deal notes. Look for reassurance about enforcement ("no one will bother you").
  • Review product tickets and roadmaps for stated purpose. Features that help users evade detection, re-upload after removal, hide from rightsholders, or strip copyright information.
  • Check whether payment or status changes enforcement. Any paid tier or verified status that buys leniency. See the practice alleged in Concord Music Group, Inc. v. X Corp. (M.D. Tenn. Mar. 5, 2024).
  • Check who you target. Are you seeking users of a shuttered pirate service? Grokster treated that as evidence of unlawful purpose.
  • Read internal metrics and board materials. Does anyone attribute growth to infringing content? Grokster says the revenue model alone is not enough but matters in context.
  • Record why filtering decisions were made. A failure to filter alone does not create liability, as Cox confirms by quoting Grokster's footnote 12, but internal reasons can be evidence of intent.
  • Train the people who produce messages. Marketing, sales, support, developer relations, and community managers. Note: A "like" alone was not inducement in Ravazzani v. C K Collection, Inc. (S.D.N.Y. Sept. 28, 2026), but do not plan around how little you can get away with.

Red flag: A marketing asset features a recognizable character, song, or film to show what the product can do. Treat it as urgent, whatever the license situation is assumed to be.

Red flag: Someone writes "we should not look at this too closely." That email can matter under the willful blindness standard of Global-Tech Appliances, Inc. v. SEB S.A., 563 U.S. 754 (2011), and under § 512(c).

Phase 4: Tailoring

Standard: "not capable of 'substantial' or 'commercially significant' noninfringing uses." Cox; Sony Corp. of America v. Universal City Studios, Inc., 464 U.S. 417 (1984).

  • Test the service as a whole. List actual lawful uses. Most general services pass. United King Film Distribution (1990) Ltd. v. MoonPay USA LLC (S.D. Fla. July 13, 2026) (capability, not actual use).
  • Test each separable feature, script, plug-in, or integration. Could it be described as a standalone tool, and what else does it do? Nazemian analyzed scripts rather than the larger framework. Note: MoonPay and Nazemian point in different directions on the unit of analysis. Assume a plaintiff will pick the narrowest unit.
  • Retain evidence of lawful use. Customer documentation, usage samples, and support records for features most likely to be singled out.
  • Add a launch gate. New features that interact with third-party content get a brief copyright review before release.

Red flag: A feature's only documented example involves content the company has no rights in, or the engineering ticket describes its purpose as getting around a rights restriction.

Phase 5: Vicarious liability

Standard: right and ability to supervise plus a direct financial interest, with no knowledge required. Grokster, n.9; Shapiro, Bernstein & Co. v. H. L. Green Co., 316 F.2d 304 (2d Cir. 1963). Cox did not address the merits of this theory.

Red flag: A percentage commission on each sale, plus pre-publication review, plus marketing that features sellers' top items. That combination should be presented to counsel even if no one has complained.

Phase 6: Section 512 eligibility

Red flag: "We stopped enforcing after Cox." For a host, that decision may eliminate the harbor for every direct and vicarious claim. Find out who decided it and when.

Red flag: Notices are capped, deduplicated by day, or reset on a schedule. Those features appear in the BMG description of Cox's system.

Phase 7: Orders, subpoenas, contracts, and governance

Phase 8: Rightsholder pre-suit review

Red flag: The complaint's only link between defendant and infringement is the volume of notices. Cox involved 163,148 of them. Plead something else or do not file against this defendant.

Red flag: Your theory of "draw" relies on a percentage of traffic. The Fourth Circuit rejected that in Sony because the evidence did not show customers subscribed in order to infringe.

Phase 9: When a dispute is live (both sides)

Red flag: Senior staff begin writing their theories of the case in email or chat. Move the conversation to counsel.

This checklist is general information and is not legal advice for a specific situation.

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